Returns Policy

At GiGTEK we want our customers to enjoy a hassle free and enjoyable media experience. For this reason, we try and make the process of returning goods simple.

Cancelling an order

  • Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this website within 7 days or receiving our order confirmation email. If we have not yet despatched the goods, we will cancel your order and make an immediate repayment. You can cancel an order by emailing or calling us on 0118 981 0800

Returning an item

  • When cancelling your order, if you have already received the goods you will need to make the return within 30 days. Once we have received your goods, we will credit you with the value of the returned goods
  • Unfortunately we cannot accept the audio or video recording (CDs, DVDs etc..) or computer software that have been unsealed.
  • If you are returning an item because of an error made on our part or because it is defective, we will be more than happy to refund the delivery charges incurred in sending the goods to you and your costs in returning it to us. Otherwise, you will be responsible for delivery charges in connection with your purchase.
  • You must keep the original packaging for a period of 30 days following delivery in case a product needs to be returned. Should it not be returned in the original packaging you will be responsible for any damage caused.
  • To return an item, send the goods, which must be in the original packaging, to the address below quoting your order number and reason for cancellation eg. defective items.  For your protection, we recommend that you use a recorded-delivery service and insure the package for the purchase price.
    • GiGTEK Ltd.
      5 Goddard Drive
      RG7 5UW

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